Privacy Policy

Effective date: 22 July 2026
 Last updated: 22 July 2026


1. Introduction

Your privacy is important to us.

This Privacy Policy explains how Your Local Garden Designer collects, uses, stores and shares your personal information when you:

  • Visit our website at yourlocalgardendesigner.co.uk.
  • Complete an enquiry or consultation form.
  • Contact us by telephone, email or another communication method.
  • Ask to be connected with a local garden designer, landscaper or installation specialist.
  • Use or enquire about our garden design and installation services.

We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, as amended.


2. Who We Are

Your Local Garden Designer is a garden design network that helps homeowners find suitable local garden design, landscaping and garden installation specialists.


For data protection purposes, the organisation responsible for your personal information is:

Legal business name: [INSERT LEGAL BUSINESS NAME]
 Trading name: Your Local Garden Designer
 Registered or business address: [INSERT BUSINESS ADDRESS]
 Email: [INSERT PRIVACY OR CONTACT EMAIL]
 Telephone: [INSERT TELEPHONE NUMBER]

The legal business name, address, email address and telephone number above must be completed before this policy is published.


3. Information We Collect

The personal information we collect depends on how you interact with us.


Information you provide

When you complete our consultation or enquiry form, we may collect:

  • Your full name.
  • Your email address.
  • Your telephone number.
  • Your postcode or project location.
  • The type of garden project you are considering.
  • Your approximate project budget.
  • Information about your garden, property and project requirements.
  • Photographs, plans, measurements or other project materials you choose to provide.
  • Your preferred appointment or consultation times.
  • Records of your communications with us.
  • Any other information you voluntarily provide.

Please avoid providing sensitive personal information unless it is genuinely necessary for us to respond to your request.


Information collected automatically

When you use our website, we may automatically collect:

  • Your IP address.
  • Browser and device information.
  • General location information derived from your IP address.
  • Pages you visit and links you select.
  • The date and time of your visit.
  • The website or advertisement that referred you to us.
  • Information about how you interact with our website and forms.
  • Cookie identifiers and similar technical information.


Information received from other sources

We may receive personal information from:

  • Garden designers, landscapers and installation specialists within our network.
  • Advertising and lead-generation platforms.
  • Website analytics and call-tracking providers.
  • Social media platforms when you contact us through them.
  • Referral partners or another person making an enquiry on your behalf.


4. How We Use Your Information

We may use your personal information to:

  • Respond to your enquiry.
  • Arrange a consultation.
  • Understand your garden design and installation requirements.
  • Identify a suitable local garden specialist.
  • Share your enquiry with an appropriate garden designer, landscaper or installation professional.
  • Contact you by telephone, email, text message or another method you have requested.
  • Help coordinate communication between you and a matched specialist.
  • Provide estimates, proposals or information about relevant services.
  • Manage our relationship with you.
  • Provide customer support.
  • Monitor the quality of services provided by members of our network.
  • Improve our website, services and customer experience.
  • Measure the performance of our marketing and advertising.
  • Detect misuse, fraud, security incidents or technical problems.
  • Maintain business and financial records.
  • Comply with legal, regulatory and tax obligations.
  • Establish, exercise or defend legal claims.
  • Send marketing communications where we have permission or are otherwise legally permitted to do so.


5. Our Lawful Bases for Processing

UK data protection law requires us to have a lawful reason for using your personal information.

Depending on the circumstances, we may rely on the following lawful bases:


Taking steps at your request before entering into a contract

We may use your information to respond to an enquiry, arrange a consultation, prepare a proposal or connect you with a suitable garden specialist.


Performance of a contract

We may use your information when necessary to provide a service you have agreed to receive.


Legitimate interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights.

These interests may include:

  • Operating and improving our garden design network.
  • Responding to potential customers.
  • Matching enquiries with appropriate local specialists.
  • Managing relationships with customers and network members.
  • Measuring and improving website performance.
  • Protecting our website and business.
  • Preventing fraud and misuse.
  • Maintaining appropriate business records.


Consent

We may rely on your consent for:

  • Certain marketing communications.
  • Non-essential cookies.
  • Analytics, advertising or tracking technologies where consent is required.


You may withdraw your consent at any time. Withdrawing consent will not affect processing that occurred before consent was withdrawn.


Legal obligations

We may process information when necessary to comply with tax, accounting, regulatory, court or other legal requirements.


6. Sharing Your Information With Garden Specialists


A central part of our service is matching homeowners with suitable local garden professionals.


When you request a consultation or submit a project enquiry, we may share relevant information with one or more vetted garden designers, landscapers, contractors or installation specialists who may be able to assist with your project.


The information shared may include:

  • Your name.
  • Your telephone number.
  • Your email address.
  • Your postcode or project location.
  • Your project type.
  • Your approximate budget.
  • The details you provide about your garden and requirements.
  • Photographs, plans or supporting materials you submit.


We only share information reasonably necessary to respond to your enquiry and identify a suitable professional.

A garden specialist receiving your details may operate as an independent data controller. This means they may be separately responsible for how they use and protect your information. Their own privacy policy may apply once your information has been provided to them.

Submitting an enquiry does not require you to hire a specialist or enter into a contract.


7. Other Organisations We May Share Information With

We may also share personal information with carefully selected organisations that help us operate our website and services, including:

  • Website hosting and maintenance providers.
  • Customer relationship management systems.
  • Email, telephone and communication providers.
  • Appointment scheduling providers.
  • Website form providers.
  • Analytics and reporting providers.
  • Advertising, lead-generation and call-tracking providers.
  • Cloud storage and information technology providers.
  • Accountants, insurers, solicitors and professional advisers.
  • Payment providers, where payments are collected.
  • Government bodies, regulators, courts or law-enforcement agencies where legally required.


These organisations may only use your information as permitted by applicable law and their agreements with us.


We may also disclose personal information as part of a business sale, merger, acquisition, restructuring or transfer of business assets.

We do not sell or rent your personal information to unrelated organisations.


8. International Transfers

Some of the technology and service providers we use may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate level of protection is in place. Depending on the destination and provider, these measures may include:

  • Transfers to a country recognised as providing an adequate level of protection.
  • Approved contractual protections.
  • The UK International Data Transfer Agreement.
  • The UK Addendum to the European Commission’s standard contractual clauses.
  • Other safeguards permitted by applicable data protection law.


You may contact us for further information about the safeguards used for international transfers.


9. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites function, remember preferences and understand how visitors use them.


We may use:

Essential cookies

These cookies are necessary for the website to function properly and cannot generally be disabled through our cookie controls.


Preference cookies

These cookies remember choices such as language, location or display preferences.


Analytics cookies

These cookies help us understand how visitors use the website, which pages are visited and how the website performs.


Advertising and tracking cookies

These cookies may help us measure advertising performance, understand where enquiries originated and show more relevant advertisements.

Where required, we will ask for your permission before placing non-essential cookies on your device.

You can manage your preferences through our cookie banner or browser settings. Disabling certain cookies may affect how the website functions.

More detailed information about the specific cookies used should be provided in a separate Cookie Policy or cookie preference centre.


10. Marketing Communications

We may send you information about garden design, landscaping, outdoor living or related services where:

  • You have specifically requested it.
  • You have provided consent.
  • We are otherwise legally permitted to contact you.


Marketing permission is separate from your request for a consultation. You do not have to agree to receive ongoing marketing to submit a project enquiry.

You may opt out of marketing communications at any time by:

  • Selecting the unsubscribe link in an email.
  • Replying to a text message with the appropriate opt-out instruction.
  • Contacting us using the details at the end of this policy.


We may retain limited information on a suppression list to ensure we respect your request not to receive future marketing.


11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

Our usual retention periods are:

  • Unsuccessful or inactive enquiries: Generally up to 24 months after the last meaningful contact.
  • Customer and project records: Generally up to seven years after the end of the relationship where required for tax, accounting, contractual or legal purposes.
  • Marketing records: Until you withdraw consent or object to marketing, with limited suppression information retained to respect your preference.
  • Website analytics and cookie data: According to the lifespan of the relevant cookie and the retention settings of the service provider.
  • Complaints and legal matters: For as long as reasonably necessary to resolve the matter and meet applicable limitation periods.


We may retain information for longer where required by law or where it is relevant to an actual or potential legal claim.

When information is no longer required, we will delete it, anonymise it or securely dispose of it.


12. Data Security

We use reasonable administrative, organisational and technical measures designed to protect personal information against:

  • Unauthorised access.
  • Accidental loss.
  • Misuse.
  • Alteration.
  • Disclosure.
  • Destruction.


Access to personal information is limited to people and service providers who reasonably need it for legitimate business purposes.

Although we take reasonable measures to protect information, no website, electronic transmission or storage system can be guaranteed to be completely secure.


13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Request that we restrict how your information is used.
  • Object to processing based on legitimate interests.
  • Object to direct marketing at any time.
  • Request that certain information be transferred to you or another organisation.
  • Withdraw consent where processing is based on consent.
  • Ask for information about international transfer safeguards.
  • Make a complaint to a data protection regulator.


These rights are not absolute and may not apply in every situation.

We may need to verify your identity before responding to a request. We will normally respond within one month, although the law allows additional time in certain circumstances.

To exercise your rights, contact us using the details in Section 18.


14. Complaints

We would appreciate the opportunity to address any concerns about how we handle your information.

Please contact us first using the details at the end of this policy.


You also have the right to complain to the UK Information Commissioner’s Office:


Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Telephone: 0303 123 1113


Information about making a complaint is available through the Information Commissioner’s Office website.

If you are located outside the United Kingdom, you may also have the right to contact the data protection authority in the country where you live or work.


15. Children’s Privacy

Our website and garden design services are intended for adults.

We do not knowingly collect personal information directly from children under the age of 13. If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can investigate and, where appropriate, delete the information.


16. Third-Party Websites

Our website may contain links to websites operated by other organisations, including members of our garden specialist network.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any third-party website before submitting personal information.


17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services.
  • Changes to the information we collect.
  • Changes to our technology or service providers.
  • Changes to legal or regulatory requirements.


The latest version will be posted on this page with a revised effective date.

Material changes may also be communicated by email, through the website or by another appropriate method.


18. Contact Us

For questions, concerns or requests relating to this Privacy Policy or your personal information, contact:

Your Local Garden Designer
 Legal business name: [INSERT LEGAL BUSINESS NAME]
 Address: [INSERT BUSINESS ADDRESS]
 Email: [INSERT PRIVACY OR CONTACT EMAIL]
 Telephone: [INSERT TELEPHONE NUMBER]